The School:

From the London Borough of Barnet, Brunswick Park is in their sixth year of working with Enabling Enterprise. Back in school, students have been busy developing their Enterprise Skills through Lesson-Time Projects in their classroom, but also thanks to Challenge Days they’ve successfully completed such as ‘Operation: Moonbase’ to name the latest. They’ve also had the chance to visit a range of employers across London so today’s trip was a fantastic opportunity for students from Year 4 to put their Listening Carefully, Sharing Ideas and Problem Solving skills to the test outside the classroom, with the support from professional volunteers.



The Business:

Argos is a British catalogue retailer operating in the United Kingdom and Ireland. The company has over 842 physical stores and also trades online. With around 800 million website visits per year, Argos is also one of the largest online retailers in the United Kingdom. In 2016, Argos became part of Sainsbury’s. Today’s volunteers Anindita, Cara, Ceyhan, Clare, Daniel, Jack, Kayon, Kirsty and Mona came from a range of different Argos stores and Sainsbury’s branches to support the students on a stretching challenge. Let’s find out how they got on…

The Challenge: Superior Services

The day started off with the students interviewing the volunteers to find out about their different roles, responsibilities and the Enterprise Skills required to do their jobs. Students then went on a tour of the impressive stockroom, which allowed the teams to get exclusive insights into how customer orders are processed. This also gave them a chance to see the variety of jobs available in the world of retail.
Taking on the role of Customer Service Assistants, students were challenged to apply their Problem Solving skills to ensure customer experiences were positive and customer satisfaction remained high by Listening Carefully. Tasked with promoting customer loyalty, teams needed to create a brand new scheme to attract and retain customers.

The day culminated in student Customer Service Teams presenting their work, putting their Sharing Ideas skills to use in demonstrating their understanding of customer service and customer loyalty incentives.

What they said:

  • “The fast-paced activities kept interest high, and children have learnt how enterprise skills are applied in the workplace.” – Teacher
  • “Some of the offers they came up with were so good I think we may want to use them for real!” – Volunteer
  • “I learnt a lot from the children, especially about being more creative.” – Volunteer
  • “We have the best customer service: for every £500 you spend we’ll give you free fruit and vegetables for a week!” – Student

Thanks to everyone for such a great trip day!

Enabling Enterprise are working in partnership with schools and businesses to support students to build enterprise skills and aspirations. Find out more by contacting us or visiting enablingenterprise.org

Tags: , , , , , , , , , , , , , , , , , ,

Post discussion

Leave a comment

Spam Protection by WP-SpamFree

About Enabling Enterprise: … Our Mission Enabling Enterprise is an award-winning not-for-profit social enterprise, set up...

Read more...

Contact

General inquiries: info@enablingenterprise.org
Details: Visit the Contact Page

  • 4
  • 9

Sign up to our Newsletter here.