The School:

Petts Hill is in their third year working with Enabling Enterprise. Back in school, students have been busy developing their Enterprise Skills by solving the crime of the ‘Sugar Snatcher’ in the Crime Scene Challenge Day. Today’s trip was a fantastic opportunity for students from Year 6 to put their Listening Carefully, Sharing Ideas and Problem Solving skills to the test with the support from professional business volunteers.

The Business:

Waitrose is a chain of supermarkets, which forms the food retail division of Britain’s largest employee-owned retailer, the John Lewis Partnership. Waitrose has 322 branches across the UK and was founded in 1904 by Wallace Waite, Arthur Rose and David Taylor. Waitrose began as a small grocery store, Waite, Rose & Taylor, in Acton, West London. Today the students were visiting the branch located in Westfield London in Shepherd’s Bush, where they were supported by four volunteers on their enterprise challenge.

The Challenge: Superior Services

The day started off with the students interviewing some Waitrose employees to find out about their different roles, responsibilities and the Enterprise Skills required to do their jobs. Students then went on a tour of the premises, which allowed the teams to see the great variety of jobs available in the world of retail as well as all of the work that goes on behind the scenes!
Taking on the role of Customer Service Assistants, students were challenged to apply their Problem Solving skills to ensure customer experiences were positive and customer satisfaction remained high by Listening Carefully. Tasked with promoting customer loyalty, teams needed to create a brand-new scheme to attract and retain customers.

The day culminated in student Customer Service Teams presenting their work, putting their Sharing Ideas skills to use in demonstrating their understanding of customer service and customer loyalty incentives.

What they said:

  • “It was a really fantastic day and all of the students were engaged and stepped up to the challenge.” – Teacher
  • “The presentations at the end were incredible – I was thoroughly impressed with their ideas and designs!” – Volunteer
  • “It was really interesting to meet all of the people who work at Waitrose and make sure customers always get the best service!” – Student

Thanks to everyone for such a great trip day!

Enabling Enterprise are working in partnership with schools and businesses to support students to build enterprise skills and aspirations. Find out more by contacting us or visiting enablingenterprise.org

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