The School: Curwen is in their 6th year working with Enabling Enterprise. Over the past year, students have applied these skills on trips to Societe Generale, UEL and London City Airport. Today’s trip was a fantastic opportunity for students from Year 5 to put their Listening Carefully, Sharing Ideas and Problem Solving skills to the test with the support from professional business volunteers.

The Business:

Westfield Corporation is one of the world’s leading shopping centre companies with iconic retail destinations in London, New York, San Francisco and Los Angeles among its portfolio of 40 centres.

The Challenge: Superior Service

The day started off with the students meeting the volunteers to find out about their different roles, responsibilities and the Enterprise Skills required to do their jobs. Students then went on a tour of the premises, which allowed the teams to see the great variety of jobs available in the world of retail as well as the security measures to ensure customer safety.
Taking on the role of Customer Service Assistants, students were challenged to apply their Problem Solving skills to ensure customer experiences were positive and customer satisfaction remained high by Listening Carefully. Tasked with promoting customer loyalty, teams needed to create a brand-new scheme to attract and retain customers.

The day culminated in student Customer Service Teams presenting their work, putting their Sharing Ideas skills to use in demonstrating their understanding of customer service and customer loyalty incentives.

What they said:

  • “This has been a fantastic day, the Westfield staff did a great job of showing them all of the hard work and skills that go into running a shopping centre.” – Teacher
  • “I have loved volunteering and seeing the children’s enthusiasm. I will definitely volunteer again in the future.” – Volunteer
  • “I want to be a manager of a shopping centre when I am older” – Student
  • “I am proud of our teamwork today. We listened to each other and took turns.” – Student

Thanks to everyone for such a great trip day!

Enabling Enterprise are working in partnership with schools and businesses to support students to build enterprise skills and aspirations. Find out more by contacting us or visiting

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