The School:

Dollis Junior School is in their second year working with Enabling Enterprise. Back in school, students have been busy developing their Enterprise Skills by solving crimes as a whole school and completing a range of lesson-time projects including making recycled toys and rebranding a chocolate bar. Today’s trip was a fantastic opportunity for students from Years 5 and 6 to put their Listening Carefully, Sharing Ideas and Problem Solving skills to the test with the support from professional business volunteers.

The Business:

Hammerson and Standard Life Investments’ launch of Brent Cross on 2nd March 1976, which had been 19 years in the making, revolutionised the face of London retail, which had previously been dominated by the West End. The first American style shopping mall in the UK, Brent Cross quickly became the blueprint for shopping centres across Europe. The volunteers from Brent Cross worked in a variety of roles including Customer Service and Enviromental and Community Coordinator and were able to share their expertise with the excited students throughout the challenge.


The Challenge: Superior Services

The day started off with the students interviewing the volunteers to find out about their different roles, responsibilities and the Enterprise Skills required to do their jobs. Students then went on a tour of the premises, which allowed the teams to see the great variety of jobs available in the world of retail.
Taking on the role of Customer Service Assistants, students were challenged to apply their Problem Solving skills to ensure customer experiences were positive and customer satisfaction remained high by Listening Carefully. Tasked with promoting customer loyalty, teams needed to create a brand-new scheme to attract and retain customers.

The day culminated in student Customer Service Teams presenting their work, putting their Sharing Ideas skills to use in demonstrating their understanding of customer service and customer loyalty incentives.

What they said:

  • “It is great to see them in this context. Most of them shop here regularly but they never think about the people and work behind the scenes.” – Teacher
  • “We’ve all been really impressed with the children and the activities. It kept them really engaged and they learned a lot throughout the day.” – Volunteer
  • “I really liked working in my team today. Sometimes at school I don’t feel like I am that good in a team but today I worked with different people and felt like I helped a lot.” – Student
  • “We learned a lot today and my favourite part was…everything!” – Student

Thanks to everyone for such a great trip day!

Enabling Enterprise are working in partnership with schools and businesses to support students to build enterprise skills and aspirations. Find out more by contacting us or visiting enablingenterprise.org

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